Our Commitment to Your Satisfaction
At Glowssboutiqueiu, we are committed to providing high-quality appliance repair services that meet or exceed your expectations. We understand that sometimes issues may arise, and we want to ensure that you feel confident when choosing our services. This Return Policy outlines our procedures for service guarantees, refunds, and customer satisfaction resolutions.
We stand behind the quality of our work and the expertise of our certified technicians. Our goal is to resolve any concerns promptly and professionally, ensuring that every customer has a positive experience with our company.
Service Guarantee
All repair services performed by Glowssboutiqueiu are backed by our comprehensive 90-day service guarantee. This guarantee covers both the labor performed and any parts installed during the repair process. If the same issue that was repaired recurs within this 90-day period, we will re-examine and repair your appliance at no additional charge.
Our service guarantee begins on the date of service completion and is valid only for the specific repair work performed. The guarantee does not extend to unrelated issues, pre-existing conditions not addressed in the original repair, or problems caused by misuse, accidents, power surges, or unauthorized modifications made after our service.
To utilize our service guarantee, you must retain your original service receipt and contact us within the 90-day period. We will schedule a follow-up appointment to assess and address the recurring issue at no cost to you.
Eligibility for Refunds
We offer refunds under specific circumstances to ensure customer satisfaction. You may be eligible for a full or partial refund if:
- The repair was not completed as agreed upon in the service estimate
- The appliance fails to function properly immediately after our repair service
- We are unable to complete the repair due to parts unavailability and you do not wish to wait
- There was a significant deviation from the agreed-upon service without your consent
- We made an error in our diagnostic assessment that led to unnecessary repairs
Refund requests must be submitted within 14 days of the service completion date. All refund requests are reviewed on a case-by-case basis by our customer service team to ensure fair and appropriate resolution.
Non-Refundable Services
Certain services and fees are non-refundable under any circumstances. These include:
- Diagnostic fees for assessments that accurately identified the appliance issue, regardless of whether you proceed with the repair
- Rush or expedited service fees once the expedited service has been provided
- Parts that have been specially ordered for your appliance and cannot be returned to our suppliers
- Services completed successfully where the appliance fails due to a different, unrelated issue
- Situations where the customer provided inaccurate information about the appliance condition
- Repairs on appliances that were subsequently damaged by the customer after service completion
Refund Process
To request a refund, please contact our customer service team through one of the following methods:
- Phone: +1 212-736-3100 (Monday-Friday, 9:00 AM - 6:00 PM EST)
- Email: welcome@glowssboutiqueiu.world
- In person at our location: 20 W 34th St., New York, NY 10001, USA
When submitting a refund request, please provide your service receipt number, the date of service, a detailed description of the issue, and any supporting documentation such as photographs or videos that demonstrate the problem.
Our customer service team will review your request within 3-5 business days and contact you with a resolution. If your refund is approved, the credit will be processed to your original method of payment within 7-10 business days, depending on your financial institution's processing times.
Partial Refunds
In some cases, a partial refund may be more appropriate than a full refund. Partial refunds may be issued when:
- Some but not all aspects of the repair were unsatisfactory
- The appliance functions but not at the level expected
- Parts were installed correctly but labor quality did not meet standards
- Service was partially completed before an unavoidable issue arose
The amount of a partial refund will be determined based on the specific circumstances of your situation and the value of the satisfactory versus unsatisfactory portions of the service.
Exchanges and Re-Service
In many cases, we prefer to offer re-service rather than a refund, as this allows us to correct any issues and ensure your appliance is functioning properly. Re-service options include:
- Complimentary follow-up repair to address the original issue
- Replacement of parts that were found to be defective
- Additional diagnostic assessment at no charge
- Service by a different technician if preferred
If you choose the re-service option and are still not satisfied after the follow-up service, you may then request a refund according to the procedures outlined in this policy.
Parts Return Policy
Parts that were purchased as part of a repair service may be subject to different return conditions:
- Unused parts in original packaging may be returned within 30 days for a full refund
- Installed parts that fail within the 90-day warranty period will be replaced at no charge
- Custom-ordered or special parts are non-returnable once ordered
- Electrical components that have been installed cannot be returned due to safety regulations
To return unused parts, they must be in their original packaging, unused, and accompanied by the original receipt. A restocking fee of 15% may apply to certain part returns.
Cancellation Policy
If you need to cancel a scheduled service appointment, please notify us at least 24 hours in advance to avoid any cancellation fees. Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee equal to 25% of the estimated service cost.
If you have already paid a deposit for parts or service, the deposit will be fully refunded for cancellations made more than 24 hours in advance. For cancellations within 24 hours, the deposit may be applied toward the cancellation fee or retained as a credit for future service.
Disputes and Escalation
If you are not satisfied with the initial resolution offered by our customer service team, you may request escalation to our service manager. Escalation requests should be made in writing and include all relevant documentation and correspondence related to your case.
Our service manager will review your case within 5 business days and provide a final determination. We are committed to finding fair and reasonable solutions for all customer concerns and will work with you to reach a satisfactory outcome.
Consumer Rights
This Return Policy does not affect your statutory rights as a consumer. Depending on your location, you may have additional rights under local consumer protection laws. Nothing in this policy is intended to limit or exclude any rights you may have under applicable law.
If you believe that your consumer rights have been violated, you may file a complaint with the appropriate consumer protection agency in your jurisdiction in addition to contacting us directly.
Policy Updates
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about our return and refund procedures. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Return Policy or need assistance with a return or refund request, please contact us at:
Glowssboutiqueiu
20 W 34th St., New York, NY 10001, USA
Phone: +1 212-736-3100
Email: welcome@glowssboutiqueiu.world